(I) Downloading and Registration

Option 1: “神州租车” (CAR Inc.) App

Search for the “神州租车” (CAR Inc.) in your mobile App stores, then download and install the App. Open the App, tap “注册” (Register), and sign up using a Chinese mainland mobile phone number. Follow the instructions to set a password and complete registration by entering the SMS verification code.

Option 2: “神州租车” (CAR Inc.) Mini Program

Search for the “神州租车” (CAR Inc.) Mini Program on WeChat or Alipay. Authorize registration using your WeChat account or Alipay account.

(II) Identity Verification

1. Required Documents for Identity Verification

(1) Identification Documents

① For residents of Hong Kong SAR, Macao SAR, and Taiwan, using valid entry and exit documents, including:

> Mainland Travel Permit for Hong Kong and Macao Residents;

> Mainland Residence Permit for Hong Kong and Macao Residents;

> Mainland Travel Permit for Taiwan Residents;

> Mainland Residence Permit for Taiwan Residents;

> Mainland Travel Permit for Hong Kong and Macao Residents (Non-Chinese Citizens); or

> People’s Republic of China Travel Document Issued by China’s Ministry of Foreign Affairs

② For foreign nationals, using valid entry and exit identification documents, including:

> The Passport or Other Valid Entry and Exit Documents Held upon Entry into China;

> Valid Visa;

> Stay Permit or Residence Permit; or

> Foreign Permanent Resident ID Card of the People’s Republic of China

(2) Driving Documents Issued by the Traffic Management Bureau of China’s Ministry of Public Security:

> Driving License of the People’s Republic of China; or

> Temporary Driving Permit

2. Verification Process

Once you have successfully registered and logged in, tap “我的” (My) at the bottom of the App interface to enter your account page. Follow the instructions to upload your identification documents and the Driving License of the People’s Republic of China or Temporary Driving Permit, and complete facial verification. After uploading the required documents, submit your application for review. Once your application has been approved, you can proceed with the next steps of the car rental process.

3. Verification Time

Online verification: The review result is usually provided within one working day. You can contact online customer service through the “神州租车” (CAR Inc.) App or call the customer service hotline at 400-616-6666 to request expedited review.

(III) Vehicle Selection and Service Booking

1. Online Booking

After completing identity verification, go back to the homepage of the App or Mini Program. 1)Select the pickup time, return time, pickup and return cities, and rental locations; 2)Tap “立即选车” (Select a car now) to enter the vehicle selection page. Choose a vehicle based on the vehicle type and average daily rental price; 3)Tap the selected vehicle to enter the “订单确认” (Order Confirmation) page, where you can view order details, the car rental service contract, and the booking service agreement; and 4)Select rental protection services as needed (optional), then submit the order to complete the booking.

2. Online Payment

Available payment methods are as follows:

> Alipay;

> WeChat Pay;

> UnionPay (UnionPay Mobile QuickPass);

> Huawei Pay (via the UnionPay Network);

> Huabei;

> Third-Party Payment on the Renter’s Behalf

(IV) Vehicle Pickup

1. Self-Service Pickup

After arriving at the pickup location, open the App, tap “行程” (Trip) → “待取车订单” (To be Picked Up) → “取车任务” (Pickup Tasks), and complete the self-service pickup or return process according to the instructions in the App.

2. In-Person Pickup

(1) Information Verification: After arriving at the pickup location, present 1)your rental order number, 2)identification documents, 3)Driving License of the People’s Republic of China or Temporary Driving Permit, and 4)other required documents to the staff. The staff will verify the information.

(2) Vehicle Handover: After the information has been verified, inspect the vehicle on site and complete the vehicle handover process to finish the pickup procedure.